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      CoverageGenius℠

      CoverageGenius℠ is the perfect solution for customers looking for the best coverage in their area. It's easy to use and offers the flexibility to choose the network that's right for you.

      All about CoverageGenius℠ 

       

      Table of Contents


      What is CoverageGenius℠? 

      CoverageGenius℠ is RedPocket Mobile's tool that allows you to switch to a different network directly within your account. RedPocket Mobile was the first company to allow customers to choose their own network and swap easily at any time.

      Why would I need to change my network?

      You may need to switch to another network if the coverage in your current location doesn't work well, or if you recently moved to a new location. If you have a poor connection or frequent dropped calls, switching networks could help solve those problems.

      If you are still determining the best network, check your coverage here.

      What type of SIM will I get? 

      When you first sign up for service with RedPocket Mobile, you'll get a new SIM card or eSIM plan. Read "What is a SIM card and how do I get one" for more information.

      You can switch your network at any time whether you have a physical SIM card, an eSIM card, a plan you purchased from our website at www.redpocket.com, an Annual plan you purchased from eBay, or a plan from retailers like Target.

      When you use CoverageGenius℠, you will receive an eSIM. Even if you started with a physical SIM, once you use CoverageGenius℠ to swap your network, your new network and plan will be on an eSIM. Please ensure your phone is eSIM compatible before you begin the process!

      If your device is not eSIM compatible or if you prefer to use a physical SIM, contact customer support for help. The process for activating a physical SIM differs from activating an eSIM.

      Can I keep my current cell phone plan balance when switching to a new network?

      When you switch to a new network, your billing date will change, and you will be immediately charged for the new plan. AutoPay will be turned on. Your old plan will be canceled, and you will not be refunded for unused days.

      We recommend that you switch to a new plan at the end of your billing cycle so that you're only charged for the days that you use the new plan.

      Customers in their first seven days of service who use CoverageGenius will have the switching fee refunded. W encourage customers to find their preferred network in the first seven days of activation!

      Why is my number not on the list of numbers to switch?

      If your phone number is not on the list of numbers to switch networks, the most likely reason is that the account for the phone line inactive. Please check your account status and contact support for further assistance.

      What happens to my phone number when I switch?

      Your phone number will be transferred to the new network automatically. You will not need your account number and pin. Everything will be done for you. 

      How long does the network switching process take?

      The network switching process usually takes a few minutes to complete, but it can sometimes take up to 48 hours. This is because the two networks need to communicate with each other to complete the transfer.

      Can I cancel my network switch if I've already confirmed it?

      Generally, you can cancel your request to switch networks for a few minutes after selecting "Confirm & Proceed with Network Switch." However, if you no longer see the option to cancel your request, please get in touch with support.

      Once you select "Confirm & Proceed with Network Switch," it can take up to a few minutes for the port of your number to be completed.

      If you cancel your request after the transfer has started, your number may not be able to be transferred back to your original network.

      How do I cancel my network switch?

      To cancel, please go to CoverageGenius℠ Records from your account and select CANCEL REQUEST.

      Why could I not select the "Confirm & Proceed" button?

      Don't worry; you can still finish the switch. Go to CoverageGenius℠ Records, locate the number you want to switch, and select "Continue." This will redirect you to the confirmation page.

      How many times can I switch my network?

      There is no limit to the number of times you can switch networks, but we recommend carefully considering your options before deciding. Switching networks can have several consequences, such as changes to your coverage area, pricing, and features. It is essential to ensure the new network fits your needs before switching.

      What will happen to my rebate progress?

      If you have a rebate for your phone that requires you to be active on your current network for a certain period, switching networks before that period is up will forfeit the rebate.

      The rebate is usually tied to a contract with your current network, and switching networks means breaking that contract.

      HOW DO I SWITCH?

      When you switch networks, you are essentially changing your service plan. You can choose to upgrade your plan or keep the same plan on a different network.

      • Switch immediately: If you switch immediately, your billing date will change to the next billing date for the new network. You will be charged for the new plan immediately, even if it is before your current billing date.
      • Delay the change: If you delay the change, your billing date will remain unchanged. You will be charged for your current plan on your next billing date, and then you will be switched to the new one on your next billing date.

      Steps to Switch Networks:

      Step 1 - Log into your account.

      Step 2 - Click on CoverageGenius℠ from your account dashboard.

      Step 3 - Select the number you want to switch from the list of active lines.

      Note: You will only be able to select from the numbers that are in an Active Status on your account.

      Step 4 - Select the network you want to switch to and click CONTINUE.

      You will only be able to select from networks that you are not currently subscribed to. If you select the CDMA or GSMA network, you will need to enter your device ESN/MEID/IMEI.

      Step 5 - Select the plan you want to subscribe to for the new network and click CONTINUE.

      Step 6 - After selecting your plan, you will check out to purchase the new plan.

      Step 7 - Click on REVIEW NETWORK SWITCH to review the details and finish your network switch.

      Step 8 - Review details and Terms of Service, then click Confirm & Proceed with Network Switch to complete the switch.

      Note: Clicking on RESET will cancel your network switch, and you will need to start over.

      Step 9 - Once your transfer has successfully completed, the status will update to "Request Completed" and you will receive an email to inform you of your Network Switch Completion.

      Additionally, you will receive a separate email containing the eSIM setup instructions. You can also click on CoverageGenius℠ Records -> ACTION -> View eSIM to complete the activation on your new network.

       Tracking your Network Switch

      To track the status of your network switch, click on Profile and select CoverageGenius℠ Records.

      Why do I see "You have canceled the request" under the Status section?

      This means you still need to complete all the network switch process steps. If you did not meet all of the steps, you will need to start the process from the beginning.

      What information can I find under the "DATE FINALIZED" section?

      The date that you confirm your network switch is shown under "DATE FINALIZED." 

      What information can I find under the "ACTION" section?

      CANCEL REQUEST - You will find the option to cancel your network switch. 

      Very important: Please ensure you are certain you want to cancel your switch. Once you cancel, it can take a few minutes for the transfer of your number to be stopped. If you cancel after the port has started, your number may not be able to be transferred back to your original network.

      REQUEST COMPLETED - You will be able to confirm that your number transfer has been completed. You will also get a confirmation through email.

      Additionally, you will receive a separate email containing the eSIM setup instructions. You can also click on CoverageGenius℠ Records -> ACTION -> View eSIM to complete the activation on your new network.

      Why does my transfer status say 'Port-in Resolution Required'?

      If you see this message on your account or you are experiencing any other issues with your network switch, please contact our support team for assistance.