One of the standout features of RedPocket Mobile is the flexibility to switch networks whenever necessary. Whether you're looking to enhance your coverage, have acquired a new device, or simply want to find a plan that better suits your needs, we strive to make this unique benefit as seamless as possible!
CoverageGenius℠ works exclusively with eSIM for now—and there's a good reason for that. We designed the feature to be fast, easy, and hassle-free, and eSIM lets us deliver just that. Since eSIM can be activated in just a few minutes, it’s the ideal choice for our network-switching tool.
The good news? Most phones released after 2022 already support eSIM. So if you’ve got a recent device, you’re probably all set! Just make sure your phone is unlocked (not tied to a carrier) to use both eSIM and the CoverageGenius℠ feature.
Not sure if your phone is compatible? Reach out to us or check out this article to find out.
There are two ways to switch networks:
- Leverage our CoverageGenius℠ tool to effortlessly transition your eSIM from one network to another, or switch from a physical SIM to an eSIM on a different network, all while keeping your phone number intact. This method is the quickest way to change your network and is especially suited for devices that support eSIM technology.
or - Purchase a new physical SIM card online and reach out to us to facilitate the transfer of your line to the new SIM. This option is ideal for customers looking to switch from one physical SIM card to another.
If you experience coverage issues with your current network, such as dropped calls or poor call quality, it’s a good time to consider switching! With access to every major network in the US, RedPocket can get you the perfect coverage fit.
If you have any questions, we're here to help! Email us at support@redpocket.com. Visit redpocket.com/contact-us for ways to get in touch with us.
Use CoverageGenius℠ to make the switch
To start a CoverageGenius℠ network swap, log in to your account and click on the CoverageGenius℠ tab.
If you're processing a swap in the first 7 days of activating a new line of service, you're eligible for a refund of costs incurred to complete the swap. Please contact us. We want to be sure you're able to try different networks and find the best fit.
For detailed instructions on how to switch your network using CoverageGenius℠, please refer to our comprehensive guide.
Obtain a new SIM Card for your preferred network
Purchasing a plan from https://www.redpocket.com/plans with a preloaded plan is best if you plan to activate a new line of service and need a GSMA line. If you apply a plan that you purchase from redpocket.com/plans to your existing line of service, this plan will replace your existing one upon activation.
If you're purchasing a new physical SIM, once you have your new SIM Card, please contact us by phone, chat, or email at redpocket.com/contact-us and indicate that you would like to transfer your existing phone number to another network. Please include the following information in your email:
- The RedPocket Mobile number that you would like to transfer to another network
- The SIM Card ICCID number that you would like to use
- Your device ID (ESN/MEID/IMEI#)
Once we receive your email, we will proceed to process your network transfer request within 1 business day. Please keep in mind that although we attempt to process network transfers as quickly as possible, delays due to our underlying carriers sometimes occur.