The iPhone 14 Series is eSIM only (transferring your physical SIM card to an eSIM)

Red Pocket Mobile offers both physical and digital SIM cards (also known as eSIM cards). With the release of the iPhone 14 series, many people are concerned about the eSIM requirement. Apple’s new iPhone 14 series phones do not support physical SIM cards and you must use an eSIM with these new devices. 

But don’t worry! Red Pocket Mobile makes it easy to switch from your physical SIM Card to an eSIM card. Here’s how. 

For existing Red Pocket Mobile customers

If you have an existing phone line, you can easily switch from your physical SIM card to an eSIM. When you receive your iPhone in the mail, you'll also receive a pamphlet with your unique Confirmation Code.

Step 1: Log in to your online account at

Step 2: Click on the line you'd like to switch over to eSIM. 

Step 3: Click on the Summary Tab. If you're on your phone, simply scroll down until you see the Line Details section. 

Step 4: Tap on "REPLACE SIM or eSIM" and then select "Swap to eSIM".

Step 5: Enter your Confirmation Code. 

Step 6: Wait a few minutes for your eSIM to be processed onto your account. Once processed, you'll receive an email with your eSIM QR code which is required for setting up. Your phone number and plan now applies to your new eSIM. Your physical SIM card will no longer work. 

Step 7: Remove your physical SIM card from your phone. You may discard it. 

Step 8: Complete the setup steps to install your new eSIM onto your phone. Open your phone's camera application and scan the QR code that was sent to you by email. 

Step 9: Follow the prompts on the screen to install your new eSIM onto your device. 

If you need help installing your new eSIM, click here to read our helpful FAQ, or visit for more detailed instructions. 

Don't see a Confirmation Code?  Contact customer service to request an eSIM replacement for your SIM card. The eSIM replacement can be processed in as little as a few minutes. You’ll receive a QR code and a unique eSIM activation link by email.

Scan the QR code on your phone to install the eSIM onto your device. The new eSIM will contain your existing line’s phone number and plan information. 

Here are a couple of things to keep in mind: 

  1. eSIM is only compatible with select devices. Of course, the new iPhone 14’s are eSIM compatible, as well as most recently released flagship phones. Click here to learn more about which phones are compatible with eSIM.
  2. eSIMs are available on the GSMA network only, at this time. Click here to check your coverage and see if the GSMA network is right for you. If you have another network SIM card, such as the GSMT or the CDMA network, and you are interested in the new iPhone 14’s, please consider switching over to the GSMA network. A Red Pocket Mobile representative can help you make the transition from the CDMA, or GSMT network to the GSMA network. You’ll be able to keep your phone number and plans are comparable if not exactly the same! Contact us at

For new Red Pocket Mobile customers

If you’re new to Red Pocket Mobile, and you have placed an order for an iPhone 14 series phone, you don’t need to do anything! Your phone will arrive with an eSIM and you can follow the easy-to-use instructions in the email to set up your new eSIM. Click here for more details instructions on installing your eSIM onto your phone. 


Please Note: All iPhone orders (even phones older than the iPhone 14’s) will be delivered with eSIM when you select a GSMA plan. Visit to place your order.