The new iPhone is eSIM only (transferring your physical SIM card to an eSIM)

Red Pocket Mobile offers both physical and digital SIM cards (also known as eSIM cards). With the release of the iPhone 14 series, and the iPhone 15 series, many people are concerned about the eSIM requirement. Apple’s latest iPhones do not support physical SIM cards and you must use an eSIM with these new devices. 

But don’t worry! Red Pocket Mobile makes it easy to switch from your physical SIM Card to an eSIM card. Here’s how. 

For existing Red Pocket Mobile customers

If you have an existing phone line, you can easily switch from your physical SIM card to an eSIM. When you receive your iPhone in the mail, you'll also receive a pamphlet with your unique Confirmation Code.

Step 1: Log in to your online account at

Step 2: Click on the line you'd like to switch over to eSIM. 

Step 3: Click on the Summary Tab. If you're on your phone, simply scroll down until you see the Line Details section. 

Step 4: Tap on "REPLACE SIM or eSIM" and then select "Swap to eSIM".

Step 5: Enter your Confirmation Code. Your line's SIM will be updated. 

Step 6: Once processed, click the link in the popup that appears to retrieve your new eSIM setup information, including your unique QR code. Your phone number and plan now apply to your new eSIM. 

Step 7: Remove your physical SIM card from your phone. Your physical SIM card will no longer work. You may discard it. 


Next, it's time to install the new eSIM onto your phone

We recommend Apple Quick Transfer for the easiest and fastest way to install your new eSIM

Step 1: When a notification appears that says Carrier Cellular Plan Ready to Be Installed, tap it. This will take you to the Settings application. 

Step 2: In the Settings app, tap Carrier Cellular Plan Ready to Be Installed.

Step 3: Tap Continue, at the bottom of the screen.

Step 4: Make a call on your iPhone to check its cellular connectivity. If you can't make a call, contact your carrier.

Step 5: Restart your iPhone.


If you're coming from an Android phone

Or simply having problems with eSIM Carrier Activation, you can scan the QR code to activate instead. 

Step 1: Tap on your phone's Settings application. 

Step 2: Tap on Cellular. 

Step 3: Tap on Add eSIM. 

Step 4: If you have a previous iPhone phone number, your device may automatically detect it and ask you to choose to set it up on your new phone. 

Step 5: To install your new eSIM instead, click Other Options at the bottom of the screen. 

Step 6: Tap Use QR Code. 

Step 7: Scan the QR code that was provided to you after you updated your line's SIM number. 

Step 9: Follow the prompts on the screen to install your new eSIM onto your device. 

If you need help installing your new eSIM, click here to read our helpful FAQ, or visit for more detailed instructions. 

Don't see a Confirmation Code?  Contact customer service to request an eSIM replacement for your SIM card. The eSIM replacement can be processed in as little as a few minutes. You’ll receive a QR code and a unique eSIM activation link by email.

Scan the QR code on your phone to install the eSIM onto your device. The new eSIM will contain your existing line’s phone number and plan information. 


eSIM is only compatible with certain devices. Of course, the new iPhone 14’s are eSIM compatible, as well as most recently released flagship phones. Click here to learn more about which phones are compatible with eSIM.

For new Red Pocket Mobile customers

If you’re new to Red Pocket Mobile, and you have placed an order for an iPhone 14 or an iPhone 15 series phone, you don’t need to do anything! Your phone will arrive with an eSIM and you can follow the easy-to-use instructions in the email to set up your new eSIM. Click here for more details instructions on installing your eSIM onto your phone. 

Please Note: All iPhone orders (even phones older than the iPhone 15’s) will be delivered with eSIM when you select a GSMA plan. Visit to place your order.