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Setup your TickTalk watch after activation

Use your TickTalk watch with RedPocket Mobile for fast, reliable coverage nationwide. RedPocket supports three major networks:

Service is available within the United States. RedPocket mobile plans include international calling to over 60 countries. Please read our Does RedPocket Mobile Support Roaming article to learn more. Visit redpocket.com/coverage, and click on your network, to see available coverage. 

Activation

After buying your smartwatch, TickTalk will ship your device. Purchase and receive your RedPocket Mobile SIM card as well.

  1. When you receive it, head over to redpocket.com/ticktalk to start the activation process.  

  2. Enter your RedPocket Mobile SIM card’s ICCID number and click VALIDATE. If your plan was purchased separately, enter the Confirmation Code that was sent with your RedPocket Mobile SIM card instead at redpocket.com/activate. 

  3. Choose to get a new phone number or bring a phone number over from another carrier.

    Note: If you plan to bring a phone number over from another carrier, make sure you have the Account and PIN number from your previous carrier.  Click here to learn more about bringing over a phone number.

Insert your SIM card

Make sure your watch is turned off. Then remove the SIM card tray from the back of the watch. If you need help with this step, TickTalk has a YouTube video that walks you through the steps here. 

After you've removed the SIM card tray from the back of the TickTalk smartwatch, put the RedPocket Mobile SIM card on the SIM card tray. Make sure the gold side is facing up.

Lastly, put the SIM card tray back into your watch and turn the watch on. 

You should receive a network connection and then you should see the connection icon turn white. It may take up to 15 minutes for your watch to receive a connection, so please give it a moment. 

If you’re not seeing a connection after 15 minutes, you may need to complete the following steps to configure APN (access point name) or data connection settings on your phone.   

Can I switch my SIM's network?

You can switch between networks at any time. Use our CoverageGenius tool. 

Already a RedPocket Mobile customer, but new to TickTalk? 

Purchase a TickTalk 3.0 smartwatch on TickTalk’s website at https://www.myticktalk.com/. Then, insert your SIM card into the watch and follow the APN configuration steps mentioned above. 

When you're read to begin using your device, read our "How to use your TickTalk watch" article. 

If you have trouble connecting, please click here to reach out to a support representative. For any other problems, please take a look at TickTalk's list of troubleshooting FAQs. Click here.