Getting Started
Use your TickTalk watch with RedPocket Mobile for fast, reliable coverage nationwide. RedPocket supports three major networks:
GSMA is ideal for those looking for the largest coverage in the United States, while GSMT is perfect for those seeking fast speeds. CDMA offers reliable coverage.
Select the network you prefer on the TickTalk website, when making your purchase.
Service is available within the United States. RedPocket mobile plans include roaming to Mexico and Canada on specific networks. Please read our Does RedPocket Mobile Support Roaming article to learn more. Visit redpocket.com/coverage, and click on your network, to see available coverage.
Activation
Let’s setup your TickTalk smartwatch! After buying your smartwatch, TickTalk will ship your device and RedPocket Mobile SIM card. You can also purchase a SIM card separately from redpocket.com/plans to use with your TickTalk watch.
Step 1: When you receive it, head over to redpocket.com/ticktalk to start the activation process.
Step 2: Enter your RedPocket Mobile SIM card’s ICCID number and click VALIDATE. If your plan was purchased separately, enter the Confirmation Code that was sent with your RedPocket Mobile SIM card instead at redpocket.com/activate.
Step 3: Choose to get a new phone number or bring a phone number over from another carrier.
Note: If you plan to bring a phone number over from another carrier, make sure you have the Account and PIN number from your previous carrier.
Click here to learn more about bringing over a phone number.
Step 4: After your SIM Card is validated, you’ll be able to select a monthly plan.
We offer amazingly affordable monthly talk, text and data plans for your TickTalk smartwatch, starting at just $10 per month. Visit redpocket.com/plans at any time, to take a look at our full list of available plans.
Changing your RedPocket Mobile plan
Change your plan whenever you like, by logging into your RedPocket Mobile account at redpocket.com/login.
Insert your SIM card
Make sure your watch is turned off. Then remove the SIM card tray from the back of the watch. If you need help with this step, TickTalk has a YouTube video that walks you through the steps here.
After you've removed the SIM card tray from the back of the TickTalk smartwatch, put the RedPocket Mobile SIM card on the SIM card tray. Make sure the gold side is facing up.
Lastly, put the SIM card tray back into your watch and turn the watch on.
You should receive a network connection and then you should see the connection icon turn white. It may take up to 15 minutes for your watch to receive a connection, so please give it a moment.
If you’re not seeing a connection after 15 minutes, you may need to complete the following steps to configure APN (access point name) or data connection settings on your phone.
Can I switch from the GSMA SIM card to the GSMT SIM card (and vice versa)?
You may switch between GSMA and GSMT SIM cards. To switch SIMs, visit our website redpocket.com to purchase the SIM card (and plan) you prefer.
Anytime you use a new SIM card in your smartwatch, you will need to reconfigure APN settings. Visit our FAQ website for instructions on setting your SIM card’s APN settings.
APN instructions for GSMT SIM Cards
APN instructions for GSMA SIM Cards
Already a RedPocket Mobile customer, but new to TickTalk?
Purchase a TickTalk 3.0 smartwatch on TickTalk’s website at https://www.myticktalk.com/. Then, insert your SIM card into the watch and follow the APN configuration steps mentioned above.
When you're read to begin using your device, read our "How to use your TickTalk watch" article.
If you have trouble connecting, please click here to reach out to a support representative. For any other problems, please take a look at TickTalk's list of troubleshooting FAQs. Click here.