Bringing A Number
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      Transferring my phone number from physical SIM to eSIM phone

      How do I transfer my number to my new eSIM only iPhone?

      You can easily transfer your phone number to your new eSIM-only iPhone, such as the iPhone 14, during the activation process. If you're a RedPocket Mobile customer transitioning from a physical SIM card to an eSIM, you'll find the process straightforward! This article will guide you through the steps to update your SIM card on your account from the online Summary tab.

      If you are bringing your number over from another wireless carrier, please get your Account Number and PIN code from your previous carrier. 


      Get your Account Number and PIN code from your previous carrier

      Reach out to your previous carrier and ask them to remove any restrictions that may prevent your number from being transferred. Many carriers implement locks or blocks on phone numbers to protect against fraudulent transfers. Additionally, be sure to request your account number and PIN code specifically for the purpose of transferring your number.

      Note: Prepaid wireless accounts all have Account Numbers and Passwords, even if you don't know them. Sometimes the account numbers are using for billing or account management purposes and won't help you transfer your number to a new carrier. When you contact your old wireless provider, request your Account Number and PIN code specifically for number transfer purposes., to ensure a smooth port-in process. 
       
      Once you have the information, start the activation process
      1. Visit redpocket.com/activate and enter your Confirmation Code. During activation, select the Transfer Number option. This will open up the number transfer request form.
      2. Please fill out the form completely. Any inaccurate information can delay the number transfer process. You'll be asked to enter your Account number and PIN code. 
      3. If all the information that you provide on our website is accepted by your previous carrier, the number transfer  process will begin. It can take anywhere from a few minutes to a few hours to complete the number transfer.

        Note that: porting in a landline number can take about 14 working days.

       

      Your eSIM is not involved in the number transfer process.

      The number transfer process is handled entirely during the activation process. Once your phone number transfer has been confirmed (we'll update you by email) you can start the eSIM installation process on your phone. 

      Click here to learn more about the eSIM installation process. 

      Even if you already have an eSIM from your old carrier, you'll need to complete the process explained above. You'll need to receive a new RedPocket Mobile eSIM and process a number transfer during the activation process. Your old eSIM can be deleted after the number transfer is finished. 

      Note: If you are a RedPocket Mobile customer moving to a new RedPocket Mobile eSIM, click here instead.

       

      How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
      The same steps apply for a phone number transfer from Android to an iPhone eSIM. Because a new eSIM is required for all new line activations, you'll need to: 

      1. Purchase a new plan and select eSIM delivery. Note that customers with an existing plan can simply request a free eSIM swap! Learn more. 
      2. Once you have your eSIM and plan, visit redpocket.com/activate to initiate the activation process. 
      3. Enter your confirmation code and device serial number. 
      4. During activation, when prompted, choose to transfer a number instead of getting a new phone number. 
      5. Enter the number you want to transfer over to RedPocket. 
      6. Enter your previous carrier account number and PIN. 
      7. Fill out the rest of the activation form and submit your activation details. 

      If all the information that you provide on our website is accepted by your previous carrier, the number transfer  process will begin. It can take anywhere from a few minutes to a few hours to complete the number transfer, however, porting in a landline number can take about 14 working days.