Bring your number to RedPocket

You can keep your current phone number when you switch to RedPocket, and the transfer takes just a few minutes! When you get your SIM, visit redpocket.com/activate — that's where you start the number transfer process.

Don't cancel your old service yet. Your account must stay active until the transfer to RedPocket is 100% complete. Most carriers close your old line automatically afterward.

Gather this first

Get these three things from your old carrier:

Get your Account Number:
Typically found on your bill, in your old carrier's mobile app, or via the text shortcuts below.

Get your Transfer PIN:
For most carriers, you’ll generate a unique 4- to 6-digit transfer PIN.

Turn off the Port Blocker:
If you enabled "Number Lock", "Wireless Account Lock", or "Account Takeover Protection" on your old account, turn it off in your old carrier's app first, or they will block your transfer.

Most carriers also offer quick self-service options that let you get your details and turn off your Port Blocker yourself, with no hold times!

Verizon Wireless

Before you start

To generate your Number Transfer PIN, you need a standard monthly account and must be signed in as an Account Owner or Account Manager.

How to get your Number Transfer PIN

My Verizon website: Sign in, go to the Create Your Number Transfer PIN page, and select Generate PIN.
My Verizon app: Sign in, go to the Create Your Number Transfer PIN page, and select Generate PIN.
By phone: Dial #PORT from the smartphone with the line you want to move. Open the text link Verizon sends you to generate the code in the app.
Other options: Call Verizon Customer Service at 800-922-0204 or visit a Verizon Store.

T-Mobile

Before you start

Only the Primary Account Holder can generate a Temporary Port Out PIN. If that's not you, ask them to do it. They'll need to turn off Port Out Protection on the line (if it's active) and then generate the PIN.

What to give RedPocket

Your T-Mobile account number (on your account or bill)
The Temporary Port Out PIN
Your account PIN/passcode

Government accounts must contact T-Mobile to get started.

How to get your Temporary Port Out PIN

T-Life app (postpaid): Log in while on the T-Mobile network with Wi-Fi off. Go to Account > gear icon > Permissions & controls > Transfer PIN. Create the PIN and write it down.
T-Mobile.com (postpaid): Log in from a mobile browser on your T-Mobile device with Wi-Fi off (not from a desktop). Go to your profile > Permissions & controls > Transfer PIN. Create the PIN and write it down.
Prepaid: Log in to T-Mobile.com and go to My T-Mobile > My Profile > Request Transfer PIN. Select "Get a Transfer PIN" if prompted.

Having trouble?

Use your T-Mobile phone on the T-Mobile network with Wi-Fi turned off. Otherwise, you'll get an error.
Turn off any VPN, including Apple iCloud Private Relay.
If you still can't get a PIN, contact T-Mobile at 1-800-937-8997.

AT&T

Before you start

Don't cancel your AT&T service before the transfer finishes. If you disconnect too soon, you'll need to reactivate it before the transfer can be completed.
If Wireless Account Lock is on, turn it off first, or the transfer won't go through.
If you plan to use your AT&T phone with another carrier, unlock it first.

What to give RedPocket

Your Number Transfer PIN and any other account info RedPocket asks for. Request the PIN close to when you start the transfer, since it expires after 4 days (14 days for business accounts). One PIN works for all numbers on the account.

How to get your Number Transfer PIN

Online: Sign in to your AT&T account profile, select Settings, scroll to Transfer phone number, and select Request new PIN. The PIN appears on screen.
AT&T app: Sign in, tap your profile icon > Settings > Manage or remove account > Settings > Transfer phone number > Request new PIN.
From your AT&T phone: Call *PORT and follow the prompts. The PIN is texted to you, and you'll need your account passcode.

Only users with primary online access can request a PIN online or in the app.

Business accounts

Only the primary user can request a PIN. Use the online method or contact AT&T, and a rep will email you the PIN. The app and *PORT methods don't work for business accounts.

Suspended accounts

You can only request a PIN online or in the app, not by text.

Carriers change their processes often, so treat these steps as a helpful guide rather than official instructions. Remember, you can always contact your old carrier’s customer service team.

Here's how it works

Ready to activate? Here's how to bring your number:

Go to redpocket.com/activate. Enter the confirmation code you received from your RedPocket SIM order.
Enter your transfer details. This is the information you got from your old carrier.
Fill out the rest of the form. We'll email you once your number has been successfully moved over.

Number transfers happen during activation. If you've already activated, please reach out to our customer service team, and we can help you.

My number transfer to RedPocket didn't work. What can I do?

Contact RedPocket customer support to correct your number transfer. Do not go back to the activation page to start over, since that won't work. Our team will need to update your account number and transfer PIN before trying the transfer again.

Taking your RedPocket number to another carrier

Moving your RedPocket number somewhere else? Please read this article.