How to Set Up Your Newly Activated GSMA Line

Step-by-step guide on setting up your Red Pocket Mobile service for Android and iPhone users. It covers SIM and eSIM setup, APN configuration, enabling VoLTE, and understanding the implications of the 3G shutdown on device compatibility.

Is this article relevant to your setup?
Setting up an eSIM?
Starting your setup? First, check if you transferred a number.
What are the steps to setting up my Android phone?
What are the steps to setting up my iPhone?

Is this article relevant to your setup?

This article is for you if you're setting up a physical SIM Card on the GSMA network.

For those using a physical SIM card on the:

GSMT network, click here.
CDMA network, click here.

Setting up an eSIM?

Android users activating an eSIM, click here.
iPhone users activating an eSIM, click here.

Starting your setup? First, check if you transferred a number.

If you've initiated a phone number transfer, please ensure it's completed before you move on. You can still use your previous cell phone service until the transfer to your Red Pocket account is finalized. Monitor the status of your phone number transfer by logging into redpocket.com/my-lines.

Once ready, insert your SIM card into your phone. If you need assistance, click here. After insertion, please allow up to 15 minutes for your device to connect to the network. You should soon receive a text from Red Pocket Mobile with a link to download the necessary APN settings. Either tap the link in the message or directly visit redpocket.com/configure.

What are the steps to setting up my Android phone?

1. Initial Setup: Insert the SIM card into your phone and turn on the device. You should receive an automatic text message shortly after powering on to initiate the APN (access point name) setup. Your device typically connects to the network within 15 minutes.

2. Manual APN Configuration (if needed):

Step 1: Connect your phone to a WiFi network.
Step 2: Navigate to the "Settings" application on your phone.
Step 3: Look for the "Mobile Network" section. This could also be labeled "Networks," "Connections," or just "Mobile Network." If none of these options are immediately visible, you might find them under "More."
Step 4: Within "Mobile Network," select "APN."
*Note: Your phone might be carrier-locked if you can't access the "APN" option. Only unlocked GSMA phones are compatible with our SIM cards. For more about device compatibility, click here.
Step 5: Add a new APN setting. At the top right, you should spot either "Add" or a "+" symbol. Tap on this to begin entering a new APN setting. If instead you see three vertical dots, tap on them to reveal more options, then select "Add New."

Enter the following:

Name	Red Pocket Mobile
APN	ERESELLER
Proxy	Not set
Port	Not set
Username	Not set
Password	Not set
Server	Not set
MMSC	http://mmsc.mobile.att.net
MMS Proxy	proxy.mobile.att.net
MMS Port	80
MCC	310
MNC	410
Authentication Type	None
APN Type	Default,mms,supl
APN Protocol	IPv4
Bearer	Unspecified

Step 6: Enable VoLTE: Return to your settings's "Mobile Networks" section. From there, locate and select "VoLTE." Ensure that you toggle or checkmark this feature to activate it.

Step 7: Make Your First Call: Don't skip this essential step! You must place a phone call to complete the setup process and activate your calling and texting capabilities.

Additional Step: Remember to set up your voicemail inbox to ensure you don't miss any important messages. If you need guidance on this, click here.

The VoLTE feature is required for calling and texting to work over the LTE (4G LTE and 5G) networks. As a result of the 3G shutdown, only VoLTE-capable phones will remain. Click here to learn more about VoLTE and the 3G shutdown.

Finished! If you have any questions, we're happy to help! Click here to learn how to get in touch with us. Thank you for joining Red Pocket Mobile!

What are the steps to setting up my iPhone?

Your iPhone should automatically connect to the network. However, if you haven't received the automatic APN text message, download the APN profile by visiting https://www.redpocket.com/configure-handset on your Red Pocket Mobile iPhone.

Step 1: Initiate Activation with a Call: Call a regular cell phone number to kickstart the activation. Avoid calling VoIP numbers like those from Google Voice or Magic Jack.

Step 2: Activate VoLTE: Navigate to the "Mobile Networks" section in your settings, then find and select "VoLTE." Ensure you toggle or check this feature on.

Step 3: Make Another Call: Don't overlook this critical step! Making another phone call finalizes your setup, activating your phone's calling and texting features.

Additional Setup: Don't forget to establish your voicemail inbox to capture any missed calls. Need assistance? Click here.