First, complete porting
If you are porting in your existing number, please wait until the number transfer is finished before you complete any other steps. You can view the status of your number transfer by logging in to your RedPocket.com account here.
Insert your SIM and wait for automatic APN setup
Next, insert your SIM card into a compatible phone and power on your device. Once your device has powered on, you will receive a message to complete automatic APN setup. APN stands for Access Point Name, and it’s the setting on your phone that allows it to receive a mobile network connection.
Follow the quick and easy steps on your phone (the message you receive will tell you everything you need to know) and start using your new Red Pocket service!
If you haven't received the automatic APN setup message
If you have any problems with the automatic APN setup or you do not receive the message after inserting your SIM, please update your phone’s APN settings manually. These steps work for Android phones. If you have an iPhone and you did not receive your APN message, click here to download the file directly to your phone.
Android Steps
Complete the following steps on an Android phone, to manually configure your APN settings.
Step 1: Open up the Settings application on your phone
Step 2: Tap on the Mobile Network section. This section may be called Networks, Connections or Mobile Network. Don’t see any of those options? You may need to click on More first.
Step 3: From the Mobile Network section, tap on APN.
If you have trouble tapping on the APN option, your phone may be locked to a carrier. Remember, only GSMA unlocked phones will work with our SIM cards. Click here to learn more about compatible devices.
Step 4: Add a new APN setting. In the top right corner of your phone screen you should see Add or a + sign. Tap on the Add or + sign to start a new APN setting. Sometimes, you’ll see three dots stacked on top of each other. That icon will open up more options. Tap on it and then look for Add New.
Enter the following:
APN Information
| Name | Red Pocket Mobile |
| APN | ERESELLER |
| Proxy | Not set |
| Port | Not set |
| Username | Not set |
| Password | Not set |
| Server | Not set |
| MMSC | http://mmsc.mobile.att.net |
| MMS Proxy | proxy.mobile.att.net |
| MMS Port | 80 |
| MCC | 310 |
| MNC | 410 |
| Authentication Type | None |
| APN Type | Default,mms,supl |
| APN Protocol | IPv4 |
| Bearer | Unspecified |
iPhones Steps
Remember, if you have an iPhone, and you have not received your automatic APN message, visit https://www.redpocket.com/configure-handset to download the configuration profile manually.
If you need any further help, we are here for you! Just click the icon in the bottom right hand of your screen to chat with us now.
Comments
5 comments
I needed to add the MVNO type & MVNO value. Sharp Aquos R2 Compact, Android 10.
Name Red Pocket Mobile
APN RESELLER
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mmsc.mobile.att.net
MMS Proxy proxy.mobile.att.net
MMS Port 80
MCC 310
MNC 410
Authentication Type None
APN Type Default,mms,supl
APN Protocol IPv4
Bearer Unspecified
MVNO type GID
MVNO value Not set
I had trouble getting hotspot to work. Customer service recommended that I change my MVNO type to GID, but my APN doesn't have MVNO type or value available for altering. They also suggested that my phone wasn't completely unlocked. I found a fix somewhere on the web. I added ",dun" to APN type and it started working. Here's the APN I am successfully using. on my (GSMA)LG G6. The APN settings that aren't listed below should remain untouched. Good luck!
Name Red Pocket
APN Reseller
MMSC http://mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
APN type default,mms,supl,dun
APN protocol IPv4
APN roaming protocol IPv4
GSMA network.
Data works perfectly on the phone. Open the phone's browser, surf, use internet apps, etc.
Tethering and portable hotspot option is greyed out.
I pull the back off the phone and insert a SIM from a Verizon MVNO. Tethering and portable hotspot option becomes available.
Turn the hotspot on.
Pull the Verizon SIM and re-insert the RedPocket. Hotspot works perfectly.
Turn the hotspot off, it immediately greys out again and can't turn it back on.
This has been going on for nearly a week since I switched to RedPocket. Anyone else having this problem?
Hi christopherjlocke,
I have been battling with this myself. Without that 'MVNO Type' set to GID in the APN, hotspot does not work. I am using an LG G8X ThinQ. If I pop the SIM out and put it in a Motorola G6, the option is in the APN and I can set it appropriately and the hotspot works.
LG told me that Red Pocket needs to send an OTA with the APN settings. Red Pocket said they cant do that and since the MVNO type is not there, the phone must be locked - but it's not.
The only thing I guess to do is try another phone that might have the option. I have not found a way to set that hidden setting to make the hotspot work.
I finally had to root my phone and edit the build.prop file to enable hotspot. Ridiculous, but it worked.
Picture messaging and wifi calling are a whole other story. Haven't even tried that yet.
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