1. Help Center
  2. Activating & Setting Up
  3. Activated? Time to setup your device

Activated? Setup your new GSMA line

You’ve just activated your SIM card and now you’re ready to set up your phone. We can help.

 

Did you transfer over a phone number? Please wait until the phone number transfer is complete before you proceed. You may continue using your old cell phone service until your phone number is transferred over to your Red Pocket account. Log in to redpocket.com/my-lines to keep an eye on your phone number transfer status.

 

Number transfer complete? Proceed to setup.

This article will help you complete setup when you're using the GSMA network.
If you are using the GSMT network instead, click here.
If you are using the CDMA network instead, click here
 
Insert your SIM card into your phone. Click here for help with this. Wait up to 15 minutes for your device to acquire a signal. You should receive a text message from Red Pocket Mobile with instructions to download APN settings. Click the link in that text message, or simply go to redpocket.com/configure.

 

Android Steps

Complete the following steps on an Android phone, to manually configure your APN settings. 

Step 1: Open up the Settings application on your phone

Step 2: Tap on the Mobile Network section. This section may be called Networks, Connections or Mobile Network. Don’t see any of those options? You may need to click on More first. 

Step 3: From the Mobile Network section, tap on APN. 

If you have trouble tapping on the APN option, your phone may be locked to a carrier. Remember, only GSMA unlocked phones will work with our SIM cards. Click here to learn more about compatible devices. 

Step 4: Add a new APN setting. In the top right corner of your phone screen you should see Add or a + sign. Tap on the Add or + sign to start a new APN setting. Sometimes, you’ll see three dots stacked on top of each other. That icon will open up more options. Tap on it and then look for Add New. 

Enter the following: 

Name Red Pocket Mobile
APN ERESELLER
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mmsc.mobile.att.net
MMS Proxy proxy.mobile.att.net
MMS Port 80
MCC 310
MNC 410
Authentication Type None
APN Type Default,mms,supl
APN Protocol IPv4
Bearer Unspecified

 

Step 5: Turn VoLTE ON. To enable VoLTE on your phone, go back to Mobile Networks section, and look for VoLTE. Make sure to toggle or check this feature to enable it. 

Step 6: Place a phone call! This step is very important, so do not skip it! You must place a phone call to finish initializing your setup and enable calling and texting functionality on your phone.

You will also need to setup your voicemail inbox. Click here for help with this.

 

The VoLTE feature is required for calling and texting to work over the LTE (4G LTE and 5G) networks. As a result of the 3G shutdown, only VoLTE-capable phones will remain.  Click here to learn more about VoLTE and the 3G shutdown. 

 

iPhones Steps 

Your device should receive a signal automatically. If you have an iPhone, and you have not received your automatic APN text message, visit https://www.redpocket.com/configure-handset while on your Red Pocket Mobile phone, to download the APN profile manually. 

Step 1. Place a phone call to begin the activation process. You must call another regular cell phone number. You cannot call a VoIP (Google Voice, Magic Jack, etc.) number.

Step 2: Turn VoLTE ON. To enable VoLTE on your phone, go back to Mobile Networks section, and look for VoLTE. Make sure to toggle or check this feature to enable it. 

Step 3: Place a phone call! This step is very important, so do not skip it! You must place a phone call to finish initializing your setup and enable calling and texting functionality on your phone. 

You will also need to setup your voicemail inbox. Click here for help with this.

 

The VoLTE feature is required for calling and texting to work over the LTE (4G LTE and 5G) networks. As a result of the 3G shutdown, only VoLTE-capable phones will remain.  Click here to learn more about VoLTE and the 3G shutdown. 

 

Finished! If you have any questions, we're happy to help! Click here to learn how to get in touch with us. Thank you for joining Red Pocket Mobile!